Frequently Asked Questions

Answers to Your Questions

1. How can I return merchandise purchased?

   If purchased in the Closeout Closet, the merchandise is not returnable. For other purchases, a RMA must be acquired prior to any item being returned. Please call our customer care team for the RMA and further instructions. Include a copy of your receipt and send the package UPS ground or US Postal Service parcel post. For your protection, please insure the package for its full value. COD's are not accepted. Please include return address.

   
   

   Customer Care Team

   Toll Free: 1-888-444-9994 (Option 2)
   Monday - Friday: 8AM - 5:30PM EST
   Saturday - Sunday: Closed
   
   Please refer to our Return Policy page for more details and information.

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2. Why was my order delivery date quoted later than the service I paid for?

   Delivery time does not include weekend and holidays as "business days". Our system will quote the latest delivery date possible.

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3. How was my order shipped, and can I get a tracking number?

   Shipping information and tracking numbers may be obtained a few different ways. The first and most convenient way is by going to our Where's My Order? page (all you need is your order number and zip code). The other two options are by emailing us for the information, or by calling Toll Free 888-444-9994 (Option 2).

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4. How can I change/add to my order?

   Once orders are placed on our site, they are processed for shipping in a very timely manner for our customers. To inquire as to whether any changes or additions can be made on your order, call toll-free 888-444-9994 (Option 2).

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5. When I am inquiring about my order, what information do I need to include?

   Include your name, address, phone number, and order number. If you know your customer number, please include that as well.

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6. Can I place an order via email?

   Emailing is not considered a secure means of placing an order. The Buggies Unlimited Internet site is secure, protecting your privacy, and ready to receive your order, or you may contact our phone order department toll-free at 888-444-9994 (Option 1).

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7. Do you offer gift certificates?

   Yes. You can purchase a gift certificate by calling one of our sales associates at 888-444-9994 (Option 1). You can purchase one for any amount you want.

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8. Can I use my gift certificate for online ordering?

   No. Any gift certificate that you receive from Buggies Unlimited can be redeemed by calling one of our sales associates at 888-444-9994 (Option 1).

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9. What forms of payment are accepted?

   We accept PayPal, Visa, Mastercard, American Express, and Discover.

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10. When will my credit card be charged for my purchase?

    Your credit card will be pre-authorized for the full amount when the order is completed. It can take up to 3-5 business days for the hold to drop form your card, but this also depends on the particular banking institution. The payment is finalized when the items are shipped.

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11. What should I do if my purchased item arrives damaged?

    If your item is damaged, keep all of the packaging it came in and call our customer care team right away.

    
    

    Customer Care Team

    Toll Free: 1-888-444-9994 (Option 2)

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